Office Catering in Burnaby: What Local Companies Choose

Burnaby is the office market that Vancouver-focused caterers consistently underestimate. I've been delivering corporate meals across Metro Vancouver for years, and Burnaby now accounts for more of our weekly delivery volume than any single downtown postal code. Not because the offices are bigger — they're usually smaller. But because Burnaby has something downtown doesn't: a dense concentration of mid-size companies, 20 to 80 people each, occupying the kind of affordable commercial space that makes a $10–$13 per person meal program feel like a smart line item rather than a luxury perk.

This article is what I've learned delivering to offices across every major Burnaby business corridor — Metrotown, Brentwood Town Centre, the Willingdon Avenue strip, Big Bend industrial, Burnaby Heights, the BCIT area, and the Canada Way office clusters. If you're an office manager or HR lead at a Burnaby company that's been thinking about a structured meal program, this is the ground-level picture of what your neighbors are already doing and what it actually costs.

Burnaby's Office Landscape: Why It's Different from Downtown

The first thing any caterer needs to understand about Burnaby is the tenant profile. Downtown Vancouver office space runs $45–$65 per square foot. Burnaby's Metrotown and Brentwood corridors sit at $28–$38 per square foot. That gap isn't just a real estate stat — it shapes everything about the companies renting that space and what they expect from a meal program.

Lower rent means more mid-size tenants. A company that might occupy 2,000 square feet downtown can afford 3,500 square feet in Burnaby for the same lease cost. The result: Burnaby office buildings are filled with 20–80 person companies — IT services firms, accounting practices, insurance agencies, engineering consultancies, immigration offices, real estate brokerages — that have enough people to justify a meal program but not enough budget to run a corporate cafeteria.

Less parking means fewer lunch drive-outs. This surprises people who think of Burnaby as suburban. The Metrotown and Brentwood areas have evolved into transit-oriented, high-density districts. Many employees commute via SkyTrain — Metrotown Station, Brentwood Town Centre Station, and Holdom Station put thousands of office workers within a 5-minute walk of their desks. Without a car parked outside, the lunch calculation changes. You're not driving to a restaurant. You're walking to what's nearby, ordering delivery, or eating what the office provides. A structured meal program removes the daily friction entirely.

Strong Asian restaurant density within delivery range. Burnaby sits at the center of Metro Vancouver's best concentration of Chinese, Vietnamese, Korean, and Indian restaurants. Crystal Mall's food court. Kingsway's Vietnamese corridor. The Korean restaurants clustered along North Road approaching Lougheed. Indian spots along Edmonds and Canada Way. Our restaurant partner network draws heavily from this radius, which means Burnaby offices get fresher, faster deliveries with more authentic multicultural variety than offices located further from these kitchen clusters.

The Burnaby Business Districts: Where We Deliver and What We See

Let me walk through each major business zone because the meal program dynamics genuinely differ by neighborhood.

Metrotown Business District (Station Square, Crystal Mall Area)

Metrotown is our densest Burnaby delivery zone. The office towers around Kingsway and Central Boulevard — from Station Square through the Imperial Street corridor — house our largest concentration of mid-size clients. These are companies that moved here from downtown for the rent savings and brought their 30–60 person teams with them.

What Metrotown offices order: multicultural menus are the default here, not an accommodation. A typical 40-person Metrotown IT services company might have staff from eight different cultural backgrounds. The standard three-option daily rotation — Chinese rice box, a Vietnamese or Korean option, and a vegetarian choice — covers the room better than any Western-default caterer could. I've had Metrotown clients specifically tell me they switched from a sandwich-and-salad caterer because half the team wasn't eating the food.

Average program: 35 people, 3 days/week, $11.50/person. Monthly cost: $4,830.

Brentwood Town Centre (New Towers, Tech Offices)

Brentwood has transformed faster than any neighborhood in Metro Vancouver. The new mixed-use towers around Brentwood Town Centre Station brought high-end residential and, crucially, modern commercial space that's attracting a different tenant profile than Metrotown. These are tech companies, SaaS startups, small engineering firms, and boutique legal practices — smaller teams (20–40 people) with slightly higher expectations for food quality.

Brentwood offices are our highest per-meal-cost zone in Burnaby, but still significantly below downtown. At $12–$13 per person, these teams expect three daily options with a lean protein or health-conscious choice alongside the standard offerings. They also tend to want branded packaging or presentation-grade containers for client-facing days, which we handle through our tiered pricing.

Delivery logistics: Brentwood's tower density works in our favor. A single driver can hit three Brentwood office buildings in a 15-minute window because they're all clustered around the station. The challenge is elevator access — these are new 30+ story towers with busy lobbies and freight elevator bookings. We pre-arrange elevator times during onboarding so the driver isn't standing in a lobby for 10 minutes.

Average program: 25 people, 3 days/week, $12.50/person. Monthly cost: $3,750.

Willingdon Avenue Corridor

The Willingdon strip between Hastings and Canada Way is Burnaby's professional services backbone. Lower-profile office buildings — 3 to 8 stories, nothing flashy — housing healthcare administration companies, financial advisors, engineering consultancies, and government-adjacent services. These are stable, long-tenured companies that don't move offices every 3 years.

Meal programs here are steady and predictable. Orders rarely fluctuate because these aren't hybrid-schedule tech companies — they're full-time, in-office operations. The per-meal budget sits at $11–$12, and the menus lean toward reliable comfort over variety. A Willingdon office is more likely to say "just send us what you sent last week, it was great" than to request a new restaurant rotation.

One delivery note: avoid Willingdon Avenue itself between 11:30 AM and 1:00 PM. The corridor backs up with lunch traffic from surrounding offices, and I've watched delivery times slip by 15 minutes from drivers who route directly down Willingdon instead of using Boundary Road or Gilmore Avenue as parallel alternatives. Our regular Burnaby drivers know this. A first-time driver doesn't.

Average program: 30 people, 4 days/week, $11/person. Monthly cost: $5,280.

Big Bend Industrial Area

Big Bend is different from every other Burnaby zone. This is the industrial and warehouse district south of Marine Way — logistics companies, wholesale distributors, light manufacturing operations with office staff attached. The teams are smaller (15–35 people), more price-sensitive, and the offices are often attached to warehouse floors, not standalone office buildings.

What works in Big Bend: hearty, filling meals at the $10–$11 price point. These are teams where some staff split time between office work and warehouse operations, so portion sizes matter. Our $10 tier with larger rice portions and generous protein is the standard here. Delivery access is easy — ground-level offices with parking lots, no elevator choreography required.

Big Bend's location also puts it close to our Richmond restaurant partners, which means fresher delivery with shorter transit times. A meal prepped in Richmond at 10:30 AM can be at a Big Bend office by 11:15 AM, still at peak temperature.

Average program: 22 people, 3 days/week, $10.50/person. Monthly cost: $2,772.

Burnaby Heights and BCIT Area

The Hastings Street corridor through Burnaby Heights and the area surrounding BCIT supports a mix of small tech companies, trades-adjacent businesses, and education-sector offices. Teams are smaller here — 15 to 30 people — and very value-conscious. These companies are often running lean operations where every dollar of overhead is scrutinized.

The $10–$11 tier dominates. Menu preferences lean practical: rice bowls, noodle dishes, curry options. Nothing elaborate. The ordering pattern is also distinctive — these offices tend to order 2 days per week rather than 3–4, often aligned with team meetings or all-hands days.

Average program: 18 people, 2 days/week, $10.50/person. Monthly cost: $1,512.

Canada Way Office Clusters

The Canada Way corridor from Boundary Road through to Deer Lake contains a mix of real estate offices, nonprofit organizations, medical offices, and small professional services firms. This zone has moderate density — not as concentrated as Metrotown or Brentwood, but enough volume to justify a dedicated route segment.

These offices are interesting from a program-design perspective because they're diverse in industry and culture. A nonprofit with 20 people next door to a real estate brokerage with 45 people next door to a dental office with 12 staff — each with different budget constraints, dietary needs, and scheduling patterns. We handle it through flexible account configuration, but the route driver is delivering to quite different environments within a 2-kilometer stretch.

Average program: 28 people, 3 days/week, $11/person. Monthly cost: $3,696.

What Burnaby Companies Actually Order: The Menu Reality

Here's what I've learned about Burnaby's food preferences after delivering thousands of meals across these districts: Burnaby offices eat differently from downtown offices, and the difference is driven by demographics and budget.

Downtown Vancouver offices typically order from a broader but more Western-leaning menu. Salads, grain bowls, artisan sandwiches, poke — the kind of food you'd see on a Kitsilano restaurant menu. The per-meal budget supports it at $12–$16 per person.

Burnaby offices — especially in the Metrotown, Willingdon, and Canada Way corridors — lean heavily multicultural. When I ask a Burnaby office manager what their team wants, the answer is almost never "salads." It's "can you do Chinese and Vietnamese options on Monday, Korean on Wednesday, and Indian on Friday?" The team composition drives it. Burnaby's office workforce reflects the city's demographics: significant Chinese, South Asian, Korean, and Filipino populations. A menu that defaults to Western food ignores the majority.

The Burnaby sweet spot: $10–$13 per person

This pricing band is where 85% of our Burnaby accounts sit. Here's what it gets you:

Compare this to downtown Vancouver where the equivalent tiers run $12–$16 per person. Burnaby offices save $2–$3 per meal per person — at 30 people eating 3 days a week, that's $720–$1,080 in monthly savings versus a downtown-priced program for the same food quality. The savings come from our restaurant partners' lower operating costs (Burnaby kitchen rents are 30–40% below downtown), shorter delivery distances from our Burnaby-based partners, and the volume we run across the concentrated Burnaby delivery network.

Sample weekly multicultural rotation (typical Metrotown 40-person office):

The three-option multicultural rotation is our most requested configuration in Burnaby. It covers the room without excess waste, and the cultural variety prevents the menu fatigue that kills programs built on a single cuisine.

Burnaby-Specific Delivery Logistics

Running a meal delivery network across Burnaby requires understanding the city's specific traffic patterns, building access quirks, and seasonal timing shifts. Here's what we've learned:

SkyTrain as delivery infrastructure. This sounds counterintuitive — we're not putting meals on the SkyTrain. But the SkyTrain corridor from Metrotown through Patterson, Joyce, and into downtown creates a predictable traffic pattern that our routing system exploits. During the 11:00 AM–12:30 PM delivery window, vehicle traffic along the SkyTrain-parallel roads (Kingsway, Beresford, Lougheed) is lighter than perpendicular arterials because commuters use transit. Our drivers route along these corridors to hit Metrotown, Brentwood, and Willingdon offices in sequence, avoiding the congestion that builds on cross-streets.

The Willingdon bottleneck. I've mentioned this already, but it bears repeating: Willingdon Avenue between Hastings and Canada Way is a delivery-timing trap. Google Maps says 6 minutes. Reality at 11:45 AM is 15–20 minutes. Our regular Burnaby drivers use Gilmore Avenue or Boundary Road as alternatives and cut through side streets to reach Willingdon-corridor offices from the back rather than fighting the main road.

Building access in new Brentwood towers. The residential-commercial mixed-use towers around Brentwood Station have commercial entrances separate from residential lobbies, freight elevators that need advance booking, and concierge systems that don't always recognize catering deliveries. We pre-register with each building's property management during client onboarding. It takes an extra 30 minutes of setup but saves 10 minutes on every delivery going forward.

Big Bend access. Easy. Ground-level. Parking lot. No elevator. This is the simplest delivery zone in Burnaby and the one where a new driver can start running routes immediately without site-specific training.

Multi-stop route efficiency. Burnaby's geography works in our favor for delivery economics. The distance between Metrotown, Brentwood, and Willingdon is small enough that a single driver can serve 5–7 offices on a single route between 11:15 AM and 12:15 PM. That route density is better than downtown Vancouver (where traffic and building access spread out delivery times) and significantly better than suburban areas like South Surrey or Langley (where distance between offices makes each stop a separate trip). The route density is directly why Burnaby per-meal prices sit $2–$3 below downtown.

The Price Comparison Burnaby Office Managers Actually Care About

Every Burnaby office manager I talk to runs the same mental math. Here's the comparison for a 35-person Burnaby office eating together 3 days per week:

Option A: Individual ordering via DoorDash/UberEats

Option B: Rotating takeout pickup from local restaurants

Option C: My Great Pumpkin structured program

Annual savings vs. DoorDash: $42,000 Annual savings vs. takeout pickup: $15,750 Office manager time reclaimed: 180–250 hours/year

Those numbers aren't theoretical. They're the before-and-after comparison from actual Burnaby clients who tracked their spending before switching. The savings come from three structural advantages: no delivery app commissions (25–30%), restaurant partners producing at batch-order economics instead of individual-order pricing, and route-optimized delivery that keeps our cost per stop low across the dense Burnaby network.

Why Burnaby Offices Specifically Choose Structured Programs

After working with hundreds of Burnaby accounts, I've noticed patterns in why Burnaby companies adopt meal programs at a higher rate than some other Metro Vancouver submarkets:

The transit commuter factor. A significant portion of Burnaby office workers arrive by SkyTrain. They don't have a car in the parking lot at lunch. Their options are: walk to the food court at Metrotown (if they're close enough), order delivery individually (expensive), bring lunch from home (admirable but inconsistent), or eat what the office provides. A structured meal program captures the team that would otherwise scatter to individual solutions, and that shared lunch becomes a retention and culture tool — not just a food benefit.

The multicultural menu advantage. Burnaby offices don't need to be sold on multicultural menus — they need them. A meal program that offers Chinese, Vietnamese, Korean, and Indian options isn't a nice feature in Burnaby; it's the baseline expectation. Our restaurant partner network in the Burnaby-Richmond corridor is the deepest in Metro Vancouver for these cuisines, which means the food is authentic, not a Western caterer's approximation.

The budget-conscious middle market. Burnaby companies tend to be more cost-disciplined than downtown firms. They chose Burnaby for the rent savings, and they expect their vendor relationships to reflect similar value. The $10–$13 per person sweet spot isn't a compromise — it's what Burnaby companies consider appropriate for a daily meal benefit. A caterer quoting $15–$18 per person gets politely declined. We built our pricing model around this market specifically.

Hybrid work and in-office incentives. Burnaby offices are increasingly using meal programs as an in-office attendance incentive. A company that offers free lunch on Tuesday, Wednesday, and Thursday sees measurably higher in-office attendance on those days. For hybrid-schedule teams of 25–50 people, the meal program cost of $3,000–$5,000 per month is a fraction of what they'd spend on additional office space to compensate for unused desks — and it actually gets people through the door.

What Burnaby Offices Get Wrong About Meal Programs

After onboarding hundreds of Burnaby accounts, here are the three most common mistakes I see:

Mistake 1: Starting with daily delivery before testing demand. A company with 40 people orders 5 days a week and discovers that Monday and Friday attendance is only 50% while Tuesday through Thursday is 85%. They're paying for 200 meals a week but only 160 get eaten. Better approach: start at 3 days per week aligned with your highest-attendance days, measure utilization for a month, then expand if the numbers justify it.

Mistake 2: Choosing a Western-menu caterer for a multicultural team. This happens when the person selecting the caterer doesn't eat with the team. The office manager orders what they think people should want — grain bowls, Mediterranean wraps, gourmet sandwiches — and discovers that half the team brings their own food instead of eating the provided lunch. Utilization drops below 60%, the program looks like it's failing, and the office manager blames the concept rather than the menu selection. The fix is simple: ask the team what they eat, and match the menu accordingly.

Mistake 3: Comparing per-meal cost without counting total program cost. A caterer quoting $14 per meal with free delivery for 2 days a week might look cheaper than our $11 per meal for 3 days a week. But the monthly totals — $3,920 versus $4,620 — tell a different story when you factor in the additional day of coverage, lower coordination overhead, and higher team utilization at the lower per-meal price. Burnaby office managers who think in terms of total monthly spend rather than per-unit price make better program decisions.

How to Get Started in Burnaby

Setting up a Burnaby meal program takes about one week from first conversation to first delivery. Here's the process:

Day 1: Sizing conversation. We discuss team size, office location within Burnaby, hybrid schedule, dietary needs, and budget expectations. For Burnaby offices, I always ask about the team's cultural food preferences upfront because it's the single biggest factor in menu satisfaction.

Day 2–3: Menu configuration. Based on your team profile, we select restaurant partners from our Burnaby-Richmond network and build a weekly rotation. Most Burnaby offices settle on the multicultural rotation model — Chinese, Vietnamese/Korean, vegetarian — because it matches the team.

Day 4–5: First delivery (pilot). Your ordering coordinator is present to verify timing, staging, portion sizes, and team reception. We collect feedback on day one and adjust by day three.

Week 2 onward: Auto-pilot. The coordinator confirms headcount by 9 AM (90 seconds), we deliver by 11:45 AM, and a single monthly invoice arrives at the end of each billing cycle.

For Burnaby offices specifically, pilot deliveries almost always happen faster than other Metro Vancouver zones because our driver network already covers every district daily. We're not onboarding a new delivery area — we're adding a stop to an existing route.

Get your Burnaby office meal program quote: https://www.mygreatpumpkin.com/demo

Summary: Burnaby is Metro Vancouver's fastest-growing office catering market — dense mid-size companies across Metrotown, Brentwood, Willingdon, and Big Bend ordering multicultural meals at $10–$13/person. Lower rents, transit commuters without cars, and deeply multicultural teams create natural demand for structured meal programs that save $15,000–$42,000 annually versus ad hoc ordering.

Introduction

Burnaby has quietly become Metro Vancouver's most active corporate meal program market, with mid-size offices across Metrotown, Brentwood, and the Willingdon corridor adopting structured catering at rates that outpace downtown Vancouver — driven by more affordable commercial rents, transit-dependent workforces, and deeply multicultural teams, consistent with City of Burnaby economic development data showing sustained commercial tenant growth across all major business districts.^[1] What Burnaby-based companies are ordering, how much they're paying, and why their programs look fundamentally different from downtown is a story most Vancouver-focused caterers haven't told because they don't serve enough Burnaby accounts to know it.

I deliver to offices in every major Burnaby business district: the Metrotown towers around Station Square and Crystal Mall, the new Brentwood commercial floors above the SkyTrain station, the Willingdon Avenue professional services corridor, Big Bend's industrial office complexes, Burnaby Heights along the Hastings strip, and the Canada Way clusters between Boundary Road and Deer Lake. My Great Pumpkin's B2B platform connects these offices with 120+ restaurant partners — heavily concentrated in the Burnaby-Richmond corridor — to deliver multicultural, individually packaged meals at $10–$13 per person. That pricing band exists because Burnaby's economics support it: lower kitchen rents for our restaurant partners, dense delivery routes across a compact geography, and a client base that chose Burnaby specifically for value.

What follows is the district-by-district, dollar-by-dollar breakdown of what Burnaby office catering actually looks like in 2026 — from the Metrotown IT company ordering multicultural lunch for 40 to the Big Bend warehouse office feeding 20 at $10 a head.

Quick Answer: What Does Office Catering Cost in Burnaby?

Burnaby office meal programs typically cost $10–$13 per person per meal, with most companies settling at the $11 level for 3-day-per-week programs — $2–$3 lower per meal than equivalent downtown Vancouver programs due to Burnaby's lower restaurant operating costs and our concentrated delivery routing, in line with Metro Vancouver commercial district cost analysis for suburban business centers.^[1] For a typical 35-person Burnaby office, that translates to roughly $4,830 per month at $11.50/person for 3 days per week.

The price advantage isn't about lower quality food. It's structural: our Burnaby-Richmond restaurant partners pay 30–40% less in kitchen rent than downtown operators, our delivery routes across Metrotown, Brentwood, and Willingdon are compact enough to serve 5–7 offices per driver run, and Burnaby's mid-size office concentration creates the volume density that supports batch-order pricing. The same char siu rice box that costs $14 through a downtown caterer costs $11 through our Burnaby network — same quality, same portion, different overhead structure.

What Burnaby offices order differs meaningfully from downtown menus. Multicultural rotations — Chinese, Vietnamese, Korean, Indian options — are the standard configuration, not an add-on. This reflects Burnaby's workforce demographics and is the primary reason our Burnaby meal program utilization rates (85–90% of ordered meals consumed) consistently exceed the Metro Vancouver average. When people see food they actually want to eat, they eat it.

Conclusion

Burnaby isn't a secondary market for corporate catering — it's becoming the primary one. The combination of more affordable office space attracting dense clusters of 20–80 person companies, SkyTrain-connected commuters who don't drive to lunch, and multicultural teams that demand menu variety beyond sandwiches and salads creates the ideal conditions for structured meal programs. And the economics work: $10–$13 per person delivers genuinely satisfying, culturally relevant meals from restaurant partners operating with Burnaby-level costs — not downtown overhead marked up and delivered out.

My Great Pumpkin delivers across every Burnaby business district — Metrotown, Brentwood Town Centre, Willingdon Corridor, Big Bend, Burnaby Heights, and Canada Way — with multicultural menus from our 120+ restaurant network, individual packaging, same-morning headcount adjustments, and one consolidated monthly invoice. Our driver network covers Burnaby daily, which means adding your office to an existing route takes days, not weeks. The pilot delivery happens within a week of your first call.

If you're running a Burnaby office and you've been managing lunch through ad hoc DoorDash orders, rotating takeout pickups, or a downtown caterer who doesn't understand Burnaby's pricing expectations — the comparison data is clear. Structured delivery saves $15,000–$42,000 per year depending on your current approach, reclaims 180–250 hours of office manager time, and builds team culture through shared meals that people actually want to eat.

The office next door is probably already on our delivery route. Time to join them.

Get Your Burnaby Office Catering Quote

Meal programs for Burnaby offices from Metrotown to Big Bend: https://www.mygreatpumpkin.com/demo

Summary: Burnaby's office catering market serves 200+ active accounts at $10–$13/person with multicultural menus across six business districts. Savings of $15,000–$42,000 annually vs. ad hoc ordering, with 85–90% meal utilization rates driven by culturally relevant menu selection. Setup takes one week from first call to first delivery.

References

[1] City of Burnaby, "Economic Development and Commercial Tenant Growth Report," 2026. Data on commercial office space occupancy rates, tenant demographics, and business district development across Metrotown, Brentwood, Willingdon, and Big Bend areas. https://www.burnaby.ca/

[2] Metro Vancouver, "Regional Commercial District Cost and Commuter Pattern Analysis," 2026. Comparative analysis of office rental rates, transit ridership, and workforce demographics across Metro Vancouver's suburban and urban business centers. https://metrovancouver.org/

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Frequently Asked Questions

What's the minimum office size for a Burnaby meal program?

We start Burnaby meal programs at 10 people, but the economics work best at 15 or more. Below 15, the per-delivery overhead makes the per-meal pricing less favorable — you're likely paying $12–$13 per person instead of the $10–$11 that larger offices achieve. That said, because our Burnaby routes are already running daily with 5–7 stops, adding a 10-person office is operationally simple. We just can't offer the same per-meal pricing as a 35-person account because the food production economics scale with volume.

How do you handle the multicultural dietary needs that are common in Burnaby offices?

This is our core strength in Burnaby. Our restaurant partner network spans Chinese, Vietnamese, Korean, and Indian cuisines — all with Burnaby or Richmond-based kitchens that cook authentic food, not Westernized approximations. A typical multicultural rotation offers three options per day from different cuisines, which covers 90–95% of team preferences. For specific dietary requirements like halal, vegetarian, or gluten-free, we build those into the daily rotation as standard options at no extra charge. What we don't offer is nut-free guarantees, since our partner kitchens use nuts in their regular operations.

Is Burnaby pricing really $2–$3 less per meal than Downtown Vancouver?

Yes, and it's structural, not promotional. Three factors drive it: our Burnaby-Richmond restaurant partners pay 30–40% less in kitchen rent than downtown operators, so their production costs are lower. Our delivery routes across Metrotown, Brentwood, and Willingdon are compact — a single driver covers 5–7 offices in an hour, versus 3–4 in downtown where building access and traffic slow each stop. And Burnaby's concentration of mid-size offices gives us the volume density to negotiate batch-production rates with partners. The $10–$13 Burnaby range delivers equivalent food quality to downtown's $12–$16 range.

Can we mix meal program days with one-off catering for client meetings?

Absolutely. This is common with Brentwood and Metrotown professional services offices that host clients. Your regular team meals run at $11–$12 per person on the standard rotation, and you can add a $15 per person client meeting order on the same day through the same account. Both arrive on the same delivery, and both appear as separate line items on your monthly invoice. No second vendor relationship needed. About 30% of our Burnaby accounts use this blended model.

What happens during the pilot delivery — can we switch restaurants if the team doesn't like the food?

The pilot is specifically designed for this. Your first delivery comes with the ordering coordinator present to collect real-time feedback. If the team response is "great, keep going," we lock in the rotation. If the feedback is "the portions were small" or "we'd prefer more Korean options," we adjust by the next delivery — which might mean switching to a different restaurant partner entirely. There's no penalty for changing partners during the pilot period, and most Burnaby offices finalize their preferred rotation within the first 3–4 deliveries. We'd rather get it right in week one than lose an account in month two.