Help Center
Frequently Asked Questions
Everything you need to know about ordering, delivery, and catering with Flavory Food in Greater Vancouver.
What areas do you deliver to in Vancouver?
We deliver across Greater Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, and North Vancouver. For locations outside these areas, contact us — we may be able to arrange delivery for larger orders (20+ meals).
What is the minimum order for corporate catering?
There is no strict minimum order. Our Team Lunch Box starts at 10 servings ($109.99), but we also offer individual Executive Lunch sets ($18.99/person) for smaller groups. For recurring daily lunch programs, we recommend a minimum of 15 servings per day for the best per-meal pricing.
How far in advance do I need to order?
For standard bento box orders, we recommend ordering by 5 PM the previous business day. For corporate catering events of 50+ servings or custom menus, please give us at least 3 business days notice. Recurring corporate programs are set up on a weekly schedule.
Do you accommodate dietary restrictions and allergies?
Yes. We offer vegetarian, vegan, halal, and gluten-conscious options. For specific allergies (nuts, shellfish, etc.), please note them when ordering and our kitchen will prepare separate allergen-free meals. We label all ingredients on our packaging.
How does the free tasting session work?
Book a tasting through our website or by calling us. We'll bring 3-5 sample dishes to your office, event space, or home at a time that works for you. It's completely free with no commitment — we just want you to try the food before deciding.
What types of cuisine do you offer?
We specialize in authentic Asian cuisine including Chinese, Japanese, and Korean dishes, plus Asian fusion options. Our rotating weekly menu features new dishes each week, with popular items returning regularly. We can also customize menus for specific events.
How do you ensure food freshness?
Our kitchen starts at 5 AM every day. All meals are prepared the same morning they are delivered — we never use frozen pre-made food. Meals are packed in insulated, sealed containers and delivered in temperature-controlled vehicles to maintain quality.
What are your delivery hours?
Standard delivery windows are 10:30 AM - 12:30 PM for lunch orders. For corporate clients with recurring programs, we offer priority scheduling with guaranteed 30-minute windows. Evening delivery for events is available by arrangement.
How does pricing work for recurring corporate orders?
Recurring corporate clients receive volume-based pricing that decreases with larger and more frequent orders. A typical daily program for 20 people runs $10-14 per person. We offer monthly invoicing with net-15 payment terms for corporate accounts.
Can I cancel or modify my order?
Orders can be modified or cancelled up to 5 PM the business day before delivery at no charge. Same-day cancellations within 2 hours of delivery may incur a 50% fee. Recurring corporate plans can be paused or adjusted with 48 hours notice.
Do you provide utensils, napkins, and serving supplies?
Yes. All individual bento orders come with disposable chopsticks, a spoon, napkin, and wet wipe. For catering events, we provide serving platters, tongs, warming trays, plates, and utensils at no extra charge for orders over $200.
How do I pay for my order?
We accept credit cards, e-transfer, and corporate purchase orders. Recurring corporate clients can set up monthly invoicing. All prices include GST. There are no hidden fees — delivery is free for orders over $100 within our standard service area.
Still have questions?
Our team responds within 2 hours during business hours. Reach out anytime.